Caffeine & Culture – Terms of Service

Oct 7, 2026 · @Sundas

Last updated: 7 October 2026

Welcome to caffeineandculture.com. These Terms of Service apply to your use of this website and to every purchase or booking you make through it. By using the website or placing an order, you agree to these terms.

1. Site operation

This website is operated by Caffeine & Culture ("we", "us", "our"), a specialty coffee roastery and café at In5 Design, Dubai Design District (d3), Dubai. The United Arab Emirates is our country of domicile.

2. Eligibility and accounts

•       Users under the age of 18 may not register as a user of this website or make purchases without the involvement of a parent or guardian.

•       If you create an account, you are responsible for keeping your password confidential and for all activity under your account.

•       Please make sure the information you give us is accurate, complete and up to date.

3. Products

•       Our coffees are agricultural products. Flavour notes, origin, process and crop year describe each lot as we roasted and cupped it, and taste can vary naturally between harvests and batches.

•       Product images are for illustration. Packaging may differ slightly from what is shown.

•       Limited releases and micro-lots are available while stocks last. We may change or discontinue products without notice.

•       Store coffee in a cool, dry place away from direct sunlight. A best-before date is printed on every bag.

4. Prices and payment

•       All prices are shown in UAE Dirhams (AED) and include 5% VAT. A tax invoice is issued for every order.

•       We accept Visa and Mastercard credit and debit cards in AED, and any other payment methods shown at checkout.

•       The displayed price and currency selected at checkout will be the same price and currency charged to your card and printed on your receipt.

•       Card details are sent directly to our payment provider through a secure, encrypted connection. We never store your full card details.

•       The cardholder must retain a copy of transaction records and of our policies and rules.

•       If an item is listed at an incorrect price because of an error, we will contact you before dispatch. You can then confirm the order at the correct price or cancel it for a full refund.

5. Orders

•       Placing an order is an offer to buy. A contract is formed when we send your order confirmation email.

•       We may decline or cancel an order, for example if a product is unavailable, payment cannot be verified, or we suspect fraud. If we cancel, any amount paid is refunded in full.

•       You may receive multiple shipments for one order. Each shipment may carry its own delivery charge and appear as a separate entry on your card statement.

•       Delivery is covered by our Shipping Policy. Cancellations, returns and refunds are covered by our Refund and Return Policy.

•       Refunds will be made only through the original mode of payment.

6. The C&C Academy

•       Workshops, SCA-certified courses, roastery tours and masterclasses are booked online and confirmed by email.

•       SCA certificates are issued by the Specialty Coffee Association to participants who pass its written and practical assessments, in line with its rules.

•       Participants must follow our trainers' safety instructions when using roasting and espresso equipment.

•       Cancellations and transfers follow section 4 of our Refund and Return Policy.

7. Wholesale and business services

Wholesale supply, white-label roasting, catering and consultancy are provided under separate written agreements or quotations. If those terms conflict with these Terms of Service, the written agreement applies.

8. Sanctions

We will not trade with or provide any services to OFAC-sanctioned countries, or to persons or entities subject to sanctions under UAE or international law.

9. Intellectual property

All content on this website, including the Caffeine & Culture name and logo, text, photographs, videos, designs and product names, belongs to us or our licensors. You may not copy, reproduce or use it for commercial purposes without our written permission.

10. Permitted use

You may use this website for personal, non-commercial purposes only. You must not use it for any unlawful purpose, interfere with its security or operation, submit false information, or post content that is misleading, offensive or infringes anyone's rights.

11. Reviews and submissions

If you submit a review, photo or comment, you confirm it is your own honest opinion and allow us to display it on our website and social media channels.

12. Limitation of liability

•       Nothing in these terms limits your rights as a consumer under UAE law, including Federal Law No. 15 of 2020 on Consumer Protection.

•       To the extent permitted by law, we are not liable for indirect or consequential losses, or for delays caused by events beyond our reasonable control, such as courier disruption, extreme weather or government action.

•       Our total liability for any order is limited to the amount you paid for that order, except where the law does not allow such a limit.

13. Indemnity

You agree to indemnify Caffeine & Culture against any claims, losses or costs arising from your breach of these terms or your misuse of the website.

14. Third-party services and links

Our online store is hosted on Shopify, and payments and deliveries are handled by trusted third-party providers whose own terms may also apply. We are not responsible for the content of external websites linked from our site.

15. Privacy

We handle your personal data as described in our Privacy Policy.

16. Changes to these terms

We may update these terms from time to time. The version published on this page when you place an order applies to that order.

17. Severability

If any part of these terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

18. Governing law and jurisdiction

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If you have a complaint, please contact us first and we will aim to resolve it within 14 days. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of Dubai.

19. Contact us

Caffeine & Culture
In5 Design, Dubai Design District (d3), Dubai, United Arab Emirates
Email: hello@cnccafe.ae · WhatsApp: +971 50 959 9580